OST Database Group considers the privacy of others to be a very important consideration in its business dealings. If you have any comments regarding our privacy policy, please contact us.

In relation to privacy, OST Database Group declares that:

• Personal and contact information is collected when a request for information is sent via email, a job request is made, or a customisation is requested. This information is stored for internal business management purposes, and for direct dealings between OST Database Group and the particular person or party making contact.
• Personal and contact information collected by OST Database Group may be supplied to product partners, new owners or subcontractors where it is considered that the provision of this information is necessary for providing appropriate client service.
• Personal and contact information collected by OST Database Group will not be supplied intentionally to parties other than those identified above, without due consultation with the persons or parties providing these details, excepting where we are obliged to do so by law, or where we need to protect the rights of OST Database Group.
• Where product or service provision may involve the transmitting of personal or contact details to others, participants will be asked to provide authorisation. The relevant person or party may request a variation in this authorisation at any time.
• Details of personal and contact information held by OST Database Group may be requested by the relevant person or party (only) at any given time for their review purposes. OST Database Group will make amendments to these details on request by the relevant person or party (only) at any given time.
• OST Database Group warns that standard email does not offer a substantive level of security, and that only non-sensitive details be sent via this medium. Fax, phone and mail are alternate contact medium supported by OST Database Group. However, if contact is made with OST Database Group via email (for say a request, order, question or comment), OST Database Group will respond in most circumstances using the same medium unless requested to do otherwise.
• OST Database Group has not programmed cookies within its web pages.
• The OST Database Group web site is hosted by third party provider. Standard statistical data may be collected by this provider on behalf of OST Database Group.

With regard to the Minute Keeper (Web) Database software (provided as a product or as Software as a Service (SaaS)), OST Database Group wishes to advise:

Minimum Software / Version Requirements

Users need to be using a current and industry standard internet browser.

Security Related Considerations for Users

To ensure the security of your data, you are advised to utilise and maintain appropriate:

• Computer Passwords
• Physical Security
• Organisational Policies & Procedures
• Internet Security
• Decommissioning of Hardware
• Virus Scanning
• Management of any Data Corruption

OST Database Group Service Response Times

OST Database Group aims to provide punctual service within the constraints of staff availability and obligation.

Data

In relation to the data within the system, and unless agreed otherwise, you - the client - retain ownership of the data held within the product.

Non-inclusions

The following items and/or services are not included in the cost of this product or service unless stated otherwise in writing:

• The customisation of this application to fit a particular clients’ requirements;
• Any hardware, network or on-site technical support including but not limited to: application usage, hardware, networks and networking, operating system and software configuration, restrictions and operation;
• Any newer versions of this application.
• Any training, presentations and in-service outside of that offered as part of a product or support plan purchase;
• Failures, faults, delays or issues caused by product misuse or other latent conditions.

Limit of OST Database Groups’ Responsibility and Obligations

OST Database Group is not responsible for any lost and/or corrupted data relating to the use of the application once the application has been installed and is working correctly.

Limited Warranty

OST Database Group holds that the software should perform substantially as agreed, excepting where locks have been placed in the Demonstration Version.  If a copy or paid licenced provision of the software does not meet the user’s expectations within 30 days, then OST Database Group will refund the purchase price, or supply customisation of the product at a fee set by OST Database Group.

Limited Liability

OST Database Group shall not be liable for any damages arising from the installation and/or use of this software.  OST Database Group may publish updates and/or messages if/when concerns, bugs and errors are raised. It is the user’s responsibility to check for any such updates/messages periodically on the OST Database Group web site.

Termination

We may terminate or suspend access to our Service immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.  All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.

Last updated:  January 2016